Refund, Resend & Returns Policy

Effective Date: 28 December 2024

At ChaseTheTrends, customer satisfaction is our top priority. We’re committed to delivering top-trending products with reliable service. Please review our updated Refund, Resend, and Returns Policy to understand how we handle issues with your orders.

⚠ Important: All disputes must be submitted through the appropriate platform. Failure to follow this process may result in a delay or denial of support.

✅ What Qualifies for Refund, Resend, or Return

We will process a refund, resend, or return under the following circumstances:

1. Order Delays

We offer refunds or resends for orders that show no tracking progress or are delayed beyond expected timelines:

  • USA: 45 days after shipment

  • Brazil: 110 days after shipment

  • Other countries: 100 days, depending on the shipping method

ℹ️ Delays may be caused by customs, incorrect addresses, or unclaimed packages. Please check with your local post office before submitting a dispute.

2. Orders Not Received

  • No refund/resend if tracking confirms delivery.

  • Refund/resend eligible if a non-delivery certificate is provided from your local post office confirming the item was not received.

🚨 Tracking updates like “unclaimed,” “returned to sender,” or “address not found” must be addressed with your local courier.

3. Damaged Products

  • Full refund or replacement for severely damaged items.

  • Partial refund or replacement for minor damage (e.g., small scratches or creases).

💡 Packaging damage is not covered due to international shipping handling.
🕒 Electronics damage must be reported within 30 days of delivery.

4. Incorrect or Missing Items

  • Full refund or replacement for incorrect products.

  • Partial refund or resend for minor issues (e.g., wrong color/size that doesn’t affect usage).

  • Full resend if key components are missing and impact functionality.

📸 Please include clear photos with measurements for sizing issues.

5. Order Cancellations

  • Full refund if the order is canceled before it’s processed or shipped.

  • No cancellations for custom-made or pre-order items once payment is completed.

🔍 How to Submit a Dispute

To help us resolve your issue efficiently, please provide:

  • Photos/videos of damaged or incorrect items

  • Screenshots of customer complaints (with name, date, and details)

  • Return of product if requested by our support team

📧 Contact us at support@chasethetrends.com before opening a dispute.

⚠ Important Notes & Exceptions

1. Dispute Deadlines

  • Disputes must be filed within 7 days of the delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events, including:

  • Natural disasters

  • Customs inspections

  • Wars or civil unrest

  • Epidemics or pandemics

3. Shipping Method Restrictions

  • Some economy shipping methods do not include tracking. Disputes for lost packages under these methods may not be processed.

4. Delivery Location Restrictions

  • Certain regions may experience longer delivery times or lack reliable tracking. Disputes from these regions may be limited.

📦 Returns Policy

  • Returns must be authorized in advance. Unauthorized returns will not be accepted.

  • Return window: Within 30 days of delivery.

  • Return address: Only designated warehouses; return instructions will be provided upon request.

  • Note: Due to international shipping costs, we generally do not recommend returns unless necessary.

🛠 Service-Based Products

  • Services (e.g., custom work, digital content, packaging) are non-refundable once fulfilled.

  • Disputes over service quality may not be accepted unless the service underwent a quality check.

❌ Unacceptable Disputes

We do not accept disputes based on:

  • Change of mind

  • Minor aesthetic differences

  • Product odor

  • Buyer’s mistake in choosing item or size

  • Delays due to customs or buyer non-compliance

  • Tracking showing successful delivery

  • Orders returned or discarded without authorization

📝 Important Clarifications

  1. Closed Orders: Disputes cannot be opened after the order status is marked “closed.”

  2. Untraceable Tracking: Orders shipped via non-trackable methods cannot be disputed after shipment.

  3. Remote Locations: Remote areas may incur extra shipping fees and longer delivery times.

  4. Destination Limits: We do not guarantee delivery or accept disputes from certain countries/regions due to shipping limitations. (Full list available upon request.)

💬 Need Help?

Have questions or unsure about your eligibility for a refund, resend, or return?
👉 Contact our customer support team: contact@chasethetrends.com

We’re here to help make your shopping experience smooth, reliable, and trend-forward.